Hoghton Tower Preservation Trust Ticket Portal

Privacy Policy

Hoghton Tower Preservation Trust Privacy Policy

Hoghton Tower Privacy Policy

Hoghton Tower is a hilltop fortified Elizabethan Manor House situated between Blackburn and Preston. It is the ancestral home of the de Hoghton family and was built in 1565. It is open to the public as a historic house and gardens. Access to the house is by guided tour and numerous events are held during the year. There is also a tearoom and gift shop on site.    The Hoghton Tower Preservation Trust is a registered charity (charity number 508357) and Hoghton Tower Limited (company number 02637777) is an associated company handling the commercial business.  Under this policy, ‘we’ and ‘Hoghton Tower’ refers to both Hoghton Tower Preservation Trust and Hoghton Tower Limited. 
Hoghton Tower is the ‘data controller’ of your personal data and is subject to the Data Protection Act 1998 (‘DPA’) and (from 25th May 2018) the General Data Protection Regulation (the ‘GDPR’). Hoghton Tower Preservation Trust and Hoghton Tower Limited are both registered with the UK Information Commissioner’s Office with the registration numbers ZA320369 and ZA320375 respectively.
This Privacy Policy sets out the basis upon which information about you is collected and processed by us through the use of the Hoghton Tower website (www.hoghtontower.co.uk) and any other electronic communication networks by Hoghton Tower and the use of the personal information you provide to us in person or online, via email, phone, in writing or other correspondence.  
We are committed to protecting your privacy and ensuring the confidentiality of the personal information we collect and have created this Privacy Policy to ensure that you are aware of how we use the data you provide to us. We will keep this policy updated and will refer to it when we ask for your consent so that you can be confident we will only use your information in the way set out here. 
How we collect personal information 
We collect information about you in the following ways:  When you purchase a ticket for an event / tour;  When you volunteer with us or are employed by us;  When you make a booking for a tour / stay in the Irishman’s Tower / wedding / private event / corporate event / afternoon tea  When you make a donation including Gift Aid (either online, in person, or by filling out a form);  When you sign up to Hoghton Tower email updates, either via the website or by filling in a form on site;  When you visit Hoghton Tower;  When you provide visitor feedback.

What types of information we collect
We may collect the following types of personal data:
 Name, contact and communications information, including your contact details (including email address(es), telephone number and postal address(es) and records of communications and interactions we have had with you;  Financial information (payment information such as credit or debit card details); bank details and other financial information, e.g. to make or collect payments;  Sensitive personal data for Equal Opportunities monitoring; this will only be analysed at an aggregated level;  If you are a volunteer with us will may collect extra information about you (e.g. references, details of emergency contacts, medical conditions etc.) This information will be retained for legal or contractual reasons, to protect us and for safeguarding reasons.   If you access our teacher resources, we may collect information about your role and place of work.  For guests staying in the Irishman’s Tower, we record your nationality and, if you are not British, Irish or from a Commonwealth country, are required by law to record your passport number and place of issue along with details of your next destination.  Car details (about those who use our car parking facilities);  Dietary requirements (collected on behalf of our catering function);  Where appropriate, information about individuals' health and welfare, and contact details for their next of kin;  Professional memberships, qualifications, DBS clearance and references given or relevant information provided by service providers; and  Correspondence with and concerning past and future events and weddings including venue hire contracts.  Historic House membership numbers  CCTV images  Photographs and video images
We may also, in limited circumstances where you have volunteered this, collect data about your health or medical conditions to enable us to cater for your needs.
How we use the information we collect
Bookings / Events Management
 We process customer data in order to fulfil bookings for tours/ events / catering / venue hire and accommodation and voucher purchases. We use the data to communicate with customers with regard to their bookings and purchases. The data also provides a record of the relationship between the customer and Hoghton Tower. 
 We are legally obliged to collect customer data from guests staying in the Irishman’s Tower.  We process supplier / trader data to enable us to successfully manage events. We may hold dietary requirements to enable us to cater appropriately for our customers.   We, and those authorised by us, may take photographs and video images during events as a record of the event and to use for marketing and promotional purposes. These images may be used in perpetuity on both printed and electronic media including the internet and social media. 
CCTV  Our site is protected by circuit television (CCTV) systems throughout its premises as deemed necessary. Employees, volunteers, visitors and other site users should expect all areas (other than those where use would contravene common decency) to be visible on a television monitoring system. Any information obtained from systems will be used with strict adherence to the GDPR. Information will be used for the prevention and detection of crime and to ensure compliance with our policies and procedures and our legal obligations. This may include using recorded images as evidence in legal or disciplinary proceedings.
 Where we have consent, we process personal data (name and email address) for marketing purposes using a third-party processor who also comply with relevant legislation.  We will not share personal information for marketing purposes.  There is an option to unsubscribe or change your preferences at the end of each marketing email.
Volunteer Management
 We need to use volunteer data from the initial enquiry to the time you cease volunteering with us. Examples of this include but are not limited to contact about potential or current roles, the rota, expense claims, the volunteer newsletter, social events and to recognise your contribution.  If you choose to participate in the Time Credits Scheme we will ask for separate consent to process and share your data in this way.
Access Teacher Resources
 The data you provide will be used to create a WordPress account to enable you to access the resources. We also analyse the data to measure the interest in and reach of our resources. We will not use the data for any other purpose. 
 If you choose to take part in any optional research, we will make it clear what data will be collected, the purpose for collection and how it will be used.  
Consent on how personal information is used

NHS Track and Trace (New 24/6/2020)

  • Please note that the opening up of the economy following the COVID-19 outbreak is being supported by NHS Test and Trace. Organisations such as Hoghton Tower are required  under the guidance set out on the 24th June 2020, to assist this service by keeping a temporary record of all customers and visitors for 21 days. Your booking data will be kept securely and only shared with NHS Test and Trace if requested by them. 

We will only use the data you provide on relevant lawful grounds as permitted by the EU General Data Protection Regulation. 
We will give a clear explanation of the purpose for which personal information is collected and processed. Where necessary, we will also ask for consent to be given by a positive opt in choice. Sufficient information will be provided for an informed choice to be made. The personal data will not be used for any extra purpose without additional consent being obtained. It will also be made clear how consent can be withdrawn or preferences changed.  
The exception this would be if we were asked by the police, or other regulatory or government authority investigating suspected illegal activity.
Data Security 
We have in place physical, electronic and managerial procedures to safeguard and secure the personal information we collect.  
We do use external ‘data processors’ to manage ticket purchases, online donations, hold donation information and email mailing lists as well as to enable us fulfil our contractual, statutory and management responsibilities.  All of our data processors have provided statements on how they keep your personal data safe and secure in compliance with the General Data Protection Regulation (GDPR) 2018. Where you are providing the data directly to the third party you should read the terms and conditions and privacy policy of any third party to ensure that you are happy with them. 
All our employees, volunteers and data processors, who have access to, and are associated with the processing of personal data, are legally obliged to respect the confidentiality of our visitors’ and supporters’ personal data.
No sharing of personal information 
We do not share personal information with any third parties for marketing purposes.   
Some of our third-party data processors store information on remote servers across the world, and we are confident that they are compliant with the GDPR.
No indirect collection of personal information
We do not collect personal data indirectly, for instance by tracking people individually when they have used our social media accounts.   
Retention of data
We will only retain personal data for as long as necessary or in line with statutory requirements. Further details are contained within our record retention documentation We will retain personal data securely and only in line with how long it is necessary to keep for a legitimate and lawful reason.  
Rights to access, remove or correct personal information
You have the right to request a copy of the information that we hold about you.  Our contact details can be found at the end of this policy.
If we receive a request from someone for their personal data to be removed from our current record systems, this will be done within ten working days of the request being received. In certain circumstances, including but not limited to legal reasons and statutory retention periods, this may not be possible. The same timescale will apply when we are notified that personal information needs to be corrected or updated. 
A limited and reasonable amount of information will be kept for archiving purposes, for example; and even where you have requested we no longer keep in touch with you, we will need to keep a record of the fact in order to fulfil your wishes (called a "suppression record").
You can also opt out of email correspondence immediately by following the links to unsubscribe.
Issues and complaints
We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
This notice was drafted with clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information. However, we are happy to provide any additional information or explanation needed. 
If you want to make a complaint about the way we have processed your personal information, you can contact the Information Commissioner’s Office in their capacity as the statutory body which oversees data protection law – www.ico.org.uk/concerns.
Please see our Cookies Policy on our website (www.hoghtontower.co.uk)
Other websites
On our website we occasionally provide links to other websites for your convenience and information. Please be aware that these sites will have different security and privacy policies than our own; we have no control over and take no responsibility for any information submitted to these sites.
Changes to our privacy policy
This policy will be amended in the light of any relevant changes in legislation or related good practice.  Any changes will be made to this document which can be viewed on our website. 
This privacy policy was last updated on 23 May 2018.
How to contact us
Please contact us if you have any questions about our privacy policy.  Our contact details are as follows:
 By email: mail@hoghtontower.co.uk   Or write to us: Hoghton Tower, Hoghton, Preston, Lancashire, PR5 0SH

DigiTickets Privacy Policy

Who we are

In this privacy policy references to "we", "us" and "our" are to Hoghton Tower Preservation Trust. References to "our Website" or "the Website" are to hoghtontower.digitickets.co.uk.

Information collected and its use

The information we collect via the Website may include:

  1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
  2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
  3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
  4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
  5. Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
  6. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

We do not store any credit card details.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

  1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
  2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Cookie Policy

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.



Expiration Time


Shopping Basket


24 minutes

This cookie is used to keep track of what items are in a user's shopping basket.

Cookie Consent


1 year

This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled.

Google Analytics


2 years

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Read Google's overview of privacy and safeguarding data


24 hours


1 minute

Microsoft Clarity


1 year

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website.
Read Microsoft Clarity's Cookie Overview and Data Retention Policy.


1 year


1 year


1 year


1 year


1 year


1 year

New Relic


1 year

This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas.
Visit the New Relic website

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Hoghton Tower Preservation Trust
Hoghton, Nr Preston

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.